Ping and Traceroute help diagnose internet connection issues. Both commands send packets through a network; Ping ensures the packets reach the destination, requesting a response and calculating the roundtrip time in milliseconds. In comparison, a Traceroute sends packets to the destination and maps (or traces) their path, showing each router/hop they hit along the way and giving a more detailed idea of where a connection was unsuccessful regarding a connection issue. These insights allow for a troubleshooter to determine if there is an issue with the connection between the computers and where that issue may lie, allowing for a more advanced look into the device's connection.