Individuals within customer service heavily depend on computers to perform their daily tasks. This is arguably more prevalent within telecommunications than other customer service jobs. From the front-line customer service employees to the senior leadership members, every individual relies on their computer to review accounts, troubleshoot device and network issues, and assist customers with obtaining new products and services. The web-based softphones act as a portal for connecting customers with their representatives to address concerns about their services and accounts. Computers also bridge the gap between employees across the company, up to the executives, providing a line of communication for changes within the business.